Notes on replying faster, booking more, and losing fewer clients to silence.
Signal No. 2 at the 5 PM bulletin and twelve patients booked tomorrow. Here's the evening plan: a closing rule you set before the season, a list sorted by who can't wait, texts that actually arrive, and rebooking that doesn't wreck next week.
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HMO dental benefits reset when the patient's plan renews, and for an employee that's their company's contract date, which can be any month. Here's how a clinic finds each patient's renewal month, when to remind them, what to say without calling it free, and how to keep the last three weeks from turning into a rush.
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Braces patients almost never call to say they're quitting. They drift, one unbooked month at a time, until coming back feels awkward. Here's how a Philippine clinic keeps them on the monthly cycle: book before they stand up, one list checked weekly, reminders with a booking link, and a call after the second miss.
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Most of the chaos in a booking-system switch comes from moving too much at once. Here's the small slice a booking system needs from your old records, the order to move it in, and the overlap week that stops double bookings.
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A booked patient kept waiting forty minutes and a walk-in who leaves with nothing are both losses nobody writes down. Here's how to count your walk-ins, hold same-day time where they actually arrive, and give your front desk the words for each situation.
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Ms Reyes says "sige po" when Jen asks for a Google review, and she means it. Then she never gets around to it. Here's the text to send her that evening: what to write, when to send it, which review link to test on Philippine networks, and what Google stopped allowing in April 2026.
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Your orthodontist starts Saturday clinics next month and the only place it's announced is a sign at the front desk. Messenger can't message everyone and SMS charges per text. Here's why a Viber broadcast list is worth an afternoon, why it should be a channel and never a group chat, and what to post on it.
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A screenshot lands in the thread at 9:15 PM, Jen confirms the slot, and on Saturday the money isn't in the clinic's GCash. Here's how to take reservation fees and downpayments over Messenger so the chat, the wallet and the appointment book agree.
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No study has found a best hour to send a recall text. The NTC rules out 9 PM to 7 AM, and inside that window the right hour depends on whether the patient can act on the text and who answers the questions it raises. A default, a table by patient type, and a four-week test to find your own.
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"Magkano po cleaning?", "hm po braces?" and a photo of a tooth asking how much. They look like the same question, and each needs a different reply. Here's what to send for each one, and for the discount, installment and HMO questions that come after.
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